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Terms and Conditions

 

Responsibilities of the Marketplace Seller 

  1. Accurate listing: The Marketplace Seller agrees to accurately list all item information and descriptions including, but not limited to, the proper categorization of international editions, instructor editions, and annotated instructor editions using book traits. fThe Marketplace Seller will make note of any differences regarding content (including exercises and problems) when listing international, instructor’s, or annotated editions. The Marketplace Seller also will not misrepresent different editions, publication years, or other information with the intent of misleading buyers to a version other than what they are searching for. Proper usage of book traits is critical.
  2. Ownership of items: The Marketplace Seller warrants that the Marketplace Seller the legal owner of all items listed in the Marketplace Seller’s inventory.
  3. Checking for new orders: It is the marketplace seller’s responsibility to log in and verifies whether or not new orders were received. Reliance solely on automated order notifications and order files does not eclipse the seller’s responsibility to log in and verify the receipt of new orders.
  4. Order confirmation: Orders will be confirmed no later than 2 business days (excluding holidays) from the time they are placed. Orders that are not confirmed within this time frame are subject to cancellation at Aurrii’s discretion. It is the Marketplace Seller’s responsibility to log in to their account and verify that each order has been confirmed within 2 business days regardless of the method you use for confirming orders, or the order will be canceled. Repeated neglect regarding order confirmation could result in account suspension until the problem is resolved. In extreme cases, account termination could result.
  5. Order processing: The quick and accurate fulfillment of orders is required within 2 business days of order confirmation. Marketplace Sellers are required to log into their accounts every day to check for new orders. The minimum requirement for order processing is the fulfillment of 85% of orders placed.
  6. Cancellations: Orders that cannot be fulfilled must be canceled within 2 business days. A refund must be issued immediately to customers who have had their orders canceled. An excessive amount of cancellations may result in account suspension until any issues are resolved.
  7. Returns: Marketplace sellers are required to accept returns within 30 days of the order date. Any buyer who returns a book due to an error on the Marketplace Seller’s part (i.e., wrong book shipped, faulty packaging resulting in damage or loss, item not as described, item shipped past deadline, etc.) shall not be charged shipping, handling, or restocking fees and will be issued a full refund. However, modest restocking fees no greater than 15% of item cost may be charged when the reason for return is no fault of the Marketplace Seller (i.e., buyer changed his or her mind, buyer ordered incorrect book, class cancellation, etc.) Marketplace Sellers may not assess additional shipping charges for the original shipment of the order. Credits are $2.99 or $5.49 of the original shipping charge. Marketplace Sellers may not impose additional shipping fees for the original shipping charge if an order is returned. Buyers must request permission to return a book within 30 calendar days from its order and the Marketplace Seller must respond within 2 business days of the request. Any fees deemed excessive by Aurrii may be charged back to the Marketplace Seller and a refund in part or whole is given to the buyer. The maximum restocking fee permitted is 15% of item cost. Since refunds cannot be given above the original purchase amount, Marketplace Sellers must provide a prepaid shipping label for returns that are the result of the Marketplace Seller error or forfeit the item. Marketplace sellers may not under any circumstances ask for or coordinate payments or credits outside of the Aurrii Marketplace. Customer return requests are considered valid when the first contact is made within 30 days of the order date.
  8. Return rate: The return rate is calculated by dividing the number of returns by the total number of orders placed. Excessively high return rates could negatively impact a Marketplace Seller’s account status. The target return rate for all Marketplace Sellers is less than 12%. Marketplace Sellers that have a significantly higher return rate than 12% may face account suspension or other corrective actions.
  9. Responsiveness to buyers and Aurrii: The Marketplace Seller is expected to answer all pre-purchase and post-purchase buyer inquiries in a timely manner (within 48 business hours) and resolve all issues to the best of his or her ability. Additionally, the Marketplace Seller agrees to answer all communication from Aurrii within 2 business days to remain in good standing with Aurrii. Failure to do so could result in account suspension or other actions.
  10. Communication requirements: All sellers are required to list a valid contact email. In addition, all sellers must include a valid phone number. The phone number will not be shared with customers, it is for use by Aurrii only. All communication with buyers and Aurrii staff is expected to be professional and courteous. Any disrespectful remarks to customers and/or Aurrii staff will be taken seriously and may result in a refund/cancellation of an order, account suspension, or other action.
  11. Feedback: Any manipulation of feedback is prohibited. Any replies to comments left must be respectfully crafted in a professional tone. Any attempt to bribe a customer to leave positive feedback will result in an immediate suspension and possible termination of your account. Absolutely no personally identifiable information may be posted. This includes, but is not limited to customer’s name, address, other contact information, as well as order number or other identifying data. Violations may result in account suspension and payments held for 120 days. Aurrii has the final word regarding feedback and any resulting actions.
  12. Valid credit card: A valid credit card is a prerequisite for participation on the Aurrii Marketplace. Credit cards are used to settle debts such as those resulting from refunds exceeding sales in a billing cycle. Accounts with expired or invalid cards may have one or more actions taken as described in Consequences for Non-performance.

Consequences for non-performance

Violations of the policies above may result in any or all of the following actions:

  1. Listing cancellation
  2. Temporary account suspension
  3. Account termination
  4. Limits on account privileges
  5. Account balance adjustment
  6. Loss of Marketplace Seller privileges
  7. Referral to law enforcement
  8. Withholding of pending payments until issues are resolved. Payments may be withheld for up to 120 days if your account is permanently suspended. This is to make sure all pending returns, refunds, and chargebacks are addressed before payment is issued and adjustments are made to your account.

Prohibited items

The following items cannot be sold on Aurrii:

  1. Pornography. All items of an adult-themed nature are prohibited.
  2. Illegal or stolen items. This includes items obtained unlawfully as well as books that violate U.S. copyright laws.
  3. Electronic versions of textbooks, solution manuals (including, but not limited to, electronic versions listed under the paper version’s ISBN).
  4. Advanced reading copies or uncorrected proofs.
  5. Counterfeit, pirated, scanned, or knockoff items.
  6. Defective and/or misprinted items.
  7. Books that are missing pages, have torn/missing covers, damaged or show water/liquid damaged; must be described as so in the details field provided. 

Marketplace Seller performance

Customer service is the highest priority for Aurrii and we expect the same to be true for all Marketplace Sellers in our marketplace. It is the Marketplace Seller’s responsibility to accurately identify items through book traits and clear description, quickly and accurately confirms orders, ship items in a timely fashion as outlined in these guidelines and resolve customer issues in a courteous and professional manner. Failure to adhere to the highest standards for customer service and efficient fulfillment may lead to a Marketplace Seller’s suspension pending the resolution of any issues.

Marketplace Seller payments

We offer several payment options for Marketplace Sellers:

  • Check (by mail)
  • PayPal (Deposited into any PayPal account)
  • ACH (Direct Deposit available to US bank accounts)

Please be advised that sellers switching from ACH or check to PayPal may have to wait an additional 2 weeks for payment to be made.

 
 
 
 

Standard Selling Fees

Standard Fees
Listing Fee When you list an item on Aurrii, you may be charged a listing (or insertion) fee. If applicable, you're charged one insertion fee per listing, per category, regardless of the quantity of items.
Final Value Fee

If the item sells, you're charged a final value fee. Final value fees are calculated based on the total amount of the sale and are charged per item. 


The total amount of the sale is the final price of the item, shipping charges, and any other amounts you may charge the buyer. Sales tax is not included.


Standard Fees For Fixed Price Listings
    Listing fee (per listing, for any duration)

 
Final value fee

(per item)

 Textbook Listings   Free

 
8% of the 

total amount of the sale

 Catalog Listings 

(beginning and end of the 

 $0.30

(Charged once the item sells)

 

Chargebacks and Marketplace Seller responsibility

Marketplace Sellers are responsible for all chargebacks related to non-delivery, quality of goods, or shipment of an incorrect item. Marketplace Sellers will be held responsible for any chargeback where the Marketplace Seller fails to respond to any and all information requests, or if the response is insufficient to fight the chargeback. Marketplace Sellers will be held responsible for the amount of the order (including shipping costs), as well as all fees assessed by the bank for the issuance of the chargeback. These fees are not assessed nor covered by Aurrii and are the Marketplace Seller’s responsibility. It is the Marketplace Seller’s responsibility to ensure delivery of the item or issue a refund when one is due; to accurately represent the item for sale, and to ensure shipment of the correct item. If a chargeback is issued and covered by the issuer’s protection policy, you will not be held responsible for the monetary amount. However, all chargebacks are closely monitored. A high number of chargebacks for your Marketplace Seller account will result in further action by Aurrii.

Miscellaneous

  1. Aurrii will make every effort to contact the Marketplace Seller prior to taking action for violations of Marketplace Seller terms and conditions.
  2. Customer information, including email address, may only be used in the context of fulfilling orders on Aurrii. Use of any customer information for purposes outside of Aurrii’s order fulfillment is strictly forbidden.
  3. Other violations of Marketplace Seller terms and conditions include:
    • Listing inaccurate or incorrect item information using book traits or item descriptions (including ISBNs) resulting in the misrepresentation of inventory
    • Failure to deliver an item for which payment was accepted
    • Non-shipment of item orders within two days of processing
    • Failure to respond to all customer inquiries pre- and post-order
    • Non-response to Aurrii Customer Care staff inquiries
    • Unclear pricing; descriptions include instructions to contact Marketplace Seller for pricing details or to negotiate a price (even though the item does have a valid price attached to it)
    • Canceling an order on Aurrii and redirecting a customer to pay you via PayPal or any other means
    • The redirection of orders in any manner, including but not limited to having a customer reship an order to another customer
    • Stating that returns are permitted, and then telling customers they must wait until another buyer is found
    • Not offering a refund for incorrectly described items
    • Not offering a refund for orders that were shipped past the posted guidelines
    • Listing stolen items
    • Threatening or abusive language or attempts to intimidate Aurrii’s staff, fellow Marketplace Sellers, or buyers
    • Inclusion of personal or political commentary that may be considered defamatory in book descriptions
    • Attempting to bribe a customer with benefits in exchange for positive feedback or other similar actions
    • Attempting to delay or avoid customer return requests beyond 30 days to justify non-compliance of Marketplace Seller responsibilities
  4. Aurrii reserves the right to make final decisions regarding disputes for all orders that occur on the marketplace.
  5. Attempting to defraud or mislead by masking billing location, shipping location, name, identity, or by other methods will result in account closure and forfeiture of all pending payments.

Payment withholding

Aurrii.com reserves the right to delay initiating a Payment Transaction transfer to a Seller’s Account (regardless of method of payment) pending an investigation if Aurrii.com, in our sole discretion, believes the buyer or the seller may have breached this Participation Agreement. Notwithstanding any other provision of this Participation Agreement, if Aurrii.com determines, in its sole discretion, that the seller has breached this Participation Agreement, Aurrii.com may refuse to transfer any Payment Transactions to the Seller and may instead maintain such amount in a trust account or may return such amount to the buyer. Aurrii.com will not be liable to a seller if Aurrii.com acts in this manner.

Termination

Aurrii.com, in its sole discretion, may terminate this Participation Agreement, access to our Web Site or the Services, or any sales or purchases or offers for same, immediately and without notice, for any reason (including but not limited to repeat infringements). Although Aurrii.com reserves the right to terminate this Agreement, access to our Web Site or the Services at any time for any reason, you agree that Aurrii.com may treat you as a repeat infringer if Aurrii.com receives more than 3 notifications of alleged legally improper behavior.

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kirtisaini.orem@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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